
Help centre
Practical answers for preparing, sending and tracking a fax with FaxTelecom.
1 page
free on every send, no account
€3.99
incl. VAT per send from 2 pages, any length
7 countries
served, Canada included
100 MB
maximum for your PDF
Pricing and account
What is free, what you pay for, and why no account is ever needed. · 5 questions
Nothing for one page: a single-page fax goes out free, and you can send as many of them as you like. From the second page on, the price is flat: €3.99 including VAT per send, whether the document runs to 2 pages or 40. PDF receipts are optional (€2.99 incl. VAT), and your pages never carry advertising.
See the full answerNot at all. There is no account to open and no password to remember. The form only wants your name and an email address; that inbox gets the confirmation link and then the tracking. One page goes free; a card is only requested for a document longer than one page (€3.99 VAT included) or for the receipts option.
See the full answerYes. FaxTelecom puts no ceiling on the page count: the only limit is the file size of the PDF, 100 MB.
The price follows one simple rule: a single page is free; anything longer costs €3.99 incl. VAT for the whole send, paid by card at submission.
See the full answerAs many as you need: FaxTelecom sets no daily cap and sells no subscription. Every one-page fax stays free, every longer send is €3.99 incl. VAT, and a long document goes out in one go.
See the full answerNo. FaxTelecom inserts no ads, no banners and no sponsored pages into what you send: the recipient's machine prints your pages, and only those.
See the full answerPreparing and sending
From a computer or a phone: file format, cover page and the steps involved. · 5 questions
Open FaxTelecom in your browser, fill in the form (sender, recipient, subject, cover page message), attach your PDF and submit. A confirmation link arrives by email; one click and a countdown of about a minute later, FaxTelecom dials the number for you. No machine, no line, no software.
See the full answerYes, straight from Safari, Chrome or any other mobile browser. FaxTelecom needs no app: open the site, attach a PDF stored on the phone or in your cloud storage, and fill in the form exactly as you would on a computer.
See the full answerPDF — and only PDF — up to 100 MB. If your file is a .docx, an image or a spreadsheet, export it to PDF first: every office suite offers it, and so does the print dialog of every operating system.
See the full answerFaxTelecom already generates one automatically from your form: sender, recipient, subject and message. If the recipient expects a fuller cover sheet — case reference, page count, a specific department — our free generator produces a PDF you slot in as page one.
See the full answerNo: FaxTelecom does not work through a drop-off email address. The fax is prepared in your browser, with the form and your PDF. Email comes in afterwards: that is where you receive the link that confirms the send and, if you chose the option, your PDF receipts.
Countries and numbers
The seven destinations, how to type a number, and what a fax cannot reach. · 4 questions
Seven countries are served: Belgium, Canada, France, Germany, Italy, Portugal and Spain. Only landline fax numbers in those countries are accepted; you pick the country in the form, then type the number in its local format.
See the full answerPick the recipient’s country, then type the number in its local form, leaving out the + or 00 prefix and the country code: FaxTelecom dials the international prefix itself. Seven countries are served: Canada, plus Belgium, France, Germany, Italy, Portugal and Spain.
See the full answerNo, whatever service you use. A fax needs a device that answers in modem language, and a mobile phone does not. FaxTelecom therefore sends only to landlines, in the seven countries it covers.
See the full answerNo. FaxTelecom is built for sending: it assigns no number and takes in no faxes. To receive, you need a fax number in your own name, plugged into a fax machine or handed to a service that turns incoming faxes into emails, usually on a subscription.
See the full answerTracking, failures and proof
Reading a send status, understanding a failure and keeping a usable record. · 3 questions
Most often, the number: either it is wrong, or it rings a telephone rather than a fax machine. Next come a busy or unanswered line, a receiving machine that is powered down, has a paper jam or an empty tray, and lines running through an internet box that distorts the signal. Check the number, then try again a little later.
See the full answerUsually, yes. A confirmed fax joins a transmission queue and generally leaves within one to two minutes, sometimes longer at busy times. Keep the tracking page open: it updates by itself. Do not resend the same document while no failure is shown, or the recipient will get it twice.
See the full answerIt can be put before a court: in Canada, a faxed copy can generally be admitted if it is relevant and can be authenticated, and whether it left a machine or a website makes no difference. Its weight is still judged case by case: the transmission receipt records that a connection to a number took place at a stated time, but not what the pages said, nor that anyone read them.
See the full answerData and privacy
Where your document travels, when it is deleted, and what the GDPR expects. · 3 questions
It deletes it. Your PDF travels over HTTPS to our servers, is used only to dial and transmit the fax, and is erased automatically once the transmission is over.
One caveat, shared by every fax ever sent: on the phone line leading to the recipient's machine, the pages are not encrypted.
See the full answerPartly. Uploading your PDF to FaxTelecom goes through an encrypted HTTPS connection, and the file is erased once the transmission is over. The last stretch, over the phone line to the receiving machine, travels in the clear: fax technology has no encryption layer, whichever service you use.
See the full answerYes: neither Canada’s PIPEDA nor Europe’s GDPR bans a channel. Both expect you to limit the document to what is strictly needed, to protect the send in line with how sensitive it is, and to know how to respond if something goes wrong. Because the fax line is unencrypted, the care goes mainly into getting the number right and knowing where the recipient’s machine sits.
See the full answerFaxing today
The copper switch-off, and choosing between a fax and an email. · 2 questions
No. Carriers are retiring the analogue telephone network, but fax numbers and fax transmission carry on. A machine wired to the wall jack goes silent the day its area switches over; a web service like FaxTelecom, which does not use your line, is unaffected.
See the full answerIt depends on two things: which channel your recipient accepts, and what you may later have to demonstrate. Email is instant but can disappear into a filter without anyone noticing; a fax yields a transmission report produced during the exchange with the receiving machine.
See the full answerStill have a question?
Transmission time, print quality, receipts: the common questions page goes into the detail.
See more common questionsTalk to the team
Tell us the country and the number you dialled: someone from the FaxTelecom team replies by email.
Email the teamWhere to go next
Hand-picked pages to help you prepare, send or prove your fax.
- Transmission time, how your document comes out, privacy, proof of sending: the fine print, explained.
- Twelve kinds of recipient that still read their faxes, and how to write to each of them.
- What happens, second by second, while a page travels from one fax machine to another.
- A handful of fields, one PDF to download, placed at the front of your fax.
Recent guides
Blog articles on the same subject.