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Practical answers for preparing, sending and tracking a fax with FaxTelecom.

Pricing and account

What is free, what you pay for, and why no account is ever needed. · 5 questions

Nothing for one page: a single-page fax goes out free, and you can send as many of them as you like. From the second page on, the price is flat: €3.99 including VAT per send, whether the document runs to 2 pages or 40. PDF receipts are optional (€2.99 incl. VAT), and your pages never carry advertising.

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Not at all. There is no account to open and no password to remember. The form only wants your name and an email address; that inbox gets the confirmation link and then the tracking. One page goes free; a card is only requested for a document longer than one page (€3.99 VAT included) or for the receipts option.

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Yes. FaxTelecom puts no ceiling on the page count: the only limit is the file size of the PDF, 100 MB.

The price follows one simple rule: a single page is free; anything longer costs €3.99 incl. VAT for the whole send, paid by card at submission.

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As many as you need: FaxTelecom sets no daily cap and sells no subscription. Every one-page fax stays free, every longer send is €3.99 incl. VAT, and a long document goes out in one go.

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No. FaxTelecom inserts no ads, no banners and no sponsored pages into what you send: the recipient's machine prints your pages, and only those.

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Preparing and sending

From a computer or a phone: file format, cover page and the steps involved. · 5 questions

Open FaxTelecom in your browser, fill in the form (sender, recipient, subject, cover page message), attach your PDF and submit. A confirmation link arrives by email; one click and a countdown of about a minute later, FaxTelecom dials the number for you. No machine, no line, no software.

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Yes, straight from Safari, Chrome or any other mobile browser. FaxTelecom needs no app: open the site, attach a PDF stored on the phone or in your cloud storage, and fill in the form exactly as you would on a computer.

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PDF — and only PDF — up to 100 MB. If your file is a .docx, an image or a spreadsheet, export it to PDF first: every office suite offers it, and so does the print dialog of every operating system.

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FaxTelecom already generates one automatically from your form: sender, recipient, subject and message. If the recipient expects a fuller cover sheet — case reference, page count, a specific department — our free generator produces a PDF you slot in as page one.

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No: FaxTelecom does not work through a drop-off email address. The fax is prepared in your browser, with the form and your PDF. Email comes in afterwards: that is where you receive the link that confirms the send and, if you chose the option, your PDF receipts.

Countries and numbers

The seven destinations, how to type a number, and what a fax cannot reach. · 4 questions

Seven countries are served: Belgium, Canada, France, Germany, Italy, Portugal and Spain. Only landline fax numbers in those countries are accepted; you pick the country in the form, then type the number in its local format.

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Pick the recipient’s country, then type the number in its local form, leaving out the + or 00 prefix and the country code: FaxTelecom dials the international prefix itself. Seven countries are served: Canada, plus Belgium, France, Germany, Italy, Portugal and Spain.

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No, whatever service you use. A fax needs a device that answers in modem language, and a mobile phone does not. FaxTelecom therefore sends only to landlines, in the seven countries it covers.

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No. FaxTelecom is built for sending: it assigns no number and takes in no faxes. To receive, you need a fax number in your own name, plugged into a fax machine or handed to a service that turns incoming faxes into emails, usually on a subscription.

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Tracking, failures and proof

Reading a send status, understanding a failure and keeping a usable record. · 3 questions

Most often, the number: either it is wrong, or it rings a telephone rather than a fax machine. Next come a busy or unanswered line, a receiving machine that is powered down, has a paper jam or an empty tray, and lines running through an internet box that distorts the signal. Check the number, then try again a little later.

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Usually, yes. A confirmed fax joins a transmission queue and generally leaves within one to two minutes, sometimes longer at busy times. Keep the tracking page open: it updates by itself. Do not resend the same document while no failure is shown, or the recipient will get it twice.

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Data and privacy

Where your document travels, when it is deleted, and what the GDPR expects. · 3 questions

It deletes it. Your PDF travels over HTTPS to our servers, is used only to dial and transmit the fax, and is erased automatically once the transmission is over.

One caveat, shared by every fax ever sent: on the phone line leading to the recipient's machine, the pages are not encrypted.

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Partly. Uploading your PDF to FaxTelecom goes through an encrypted HTTPS connection, and the file is erased once the transmission is over. The last stretch, over the phone line to the receiving machine, travels in the clear: fax technology has no encryption layer, whichever service you use.

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Yes: neither Canada’s PIPEDA nor Europe’s GDPR bans a channel. Both expect you to limit the document to what is strictly needed, to protect the send in line with how sensitive it is, and to know how to respond if something goes wrong. Because the fax line is unencrypted, the care goes mainly into getting the number right and knowing where the recipient’s machine sits.

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Faxing today

The copper switch-off, and choosing between a fax and an email. · 2 questions

No. Carriers are retiring the analogue telephone network, but fax numbers and fax transmission carry on. A machine wired to the wall jack goes silent the day its area switches over; a web service like FaxTelecom, which does not use your line, is unaffected.

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It depends on two things: which channel your recipient accepts, and what you may later have to demonstrate. Email is instant but can disappear into a filter without anyone noticing; a fax yields a transmission report produced during the exchange with the receiving machine.

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Still have a question?

Transmission time, print quality, receipts: the common questions page goes into the detail.

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