Common questions

Once the request is confirmed and the short countdown has run, the fax is normally delivered within one to two minutes.

When many faxes are queued at the same moment, allow a few extra minutes; the tracking page keeps you posted at every step.

After confirmation, a tracking page shows your fax's status live, from the queue right up to delivery on the recipient's machine, or to failure if it does not get through.

For a written record, add the PDF receipts option (one receipt for the request, another for the transmission): €2.99 incl. VAT, charged only on delivery.

Yes, as long as the document fits on one page: those sends are free, uncapped and ad-free, to all seven countries served. Beyond one page, each send costs €3.99 incl. VAT, with no extra charge however many pages follow.

FaxTelecom transmits every page at the finest resolution the fax standard allows. The result is still a fax: black and white, and the sharper the more contrast your PDF has.

Never. No inserts, no sponsored pages, no banners: the recipient gets only the contents of your PDF, together with the cover page written from your own details.

Your PDF is protected by HTTPS while it travels to FaxTelecom. It is used for the send and nothing else, then disappears automatically from our servers as soon as transmission ends.

The telephone leg, between our equipment and the recipient's machine, is not encrypted: that is a property of the fax protocol, whichever service you use.